Customer Journey Mapping for Strategic Planning
June 24, 2021
CX, Organizational Development
humanxp
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Strategic planning processes provide interesting insights into an organization’s core focus. Typically, the process starts by looking at financial performance and transactional outcomes of a team, department, or entire organization. Once past performance is carefully analyzed (“How did we do?”) the difficult task of forecasting comes next (“What should we do now?”), followed by target […]
