The ability to drive revenue, increase margins, and reduce cost to serve, while still engaging, retaining, and growing customers, is the fundamental measure of success for organizations.
Organizational Effectiveness begins during strategy development, long before the project budget and execution ownership is handed over to technical delivery teams or vendors.
Leadership, data, speed, and company culture are intrinsically interlinked. Talent management practices, in particular, often create transparency gaps between management and…
Steve Jobs is questioned on his decisions and explains how customer experience must be a core focus.
The purpose of many legacy industries is not to connect, but to extract, transport, protect, repair, or create. They have succeeded by optimizing billions of dollars worth of assets to create chemicals, manufacture equipment, or power homes. Will digital shifts really impact these businesses, their employees, or their future performance?