From the Blog

Linking Leadership, Trust, and Agility to Scale Digital Transformation

Leadership, data, speed, and company culture are intrinsically interlinked. Talent management practices, in particular, often create transparency gaps between management and employees. Translating leadership ambitions into rewards and motivations within individuals and teams is notoriously difficult. Layers of processes, tools and governance are commonly used to manage this gap, safeguard compliance, avoid risks, and ideally ensure fairness (e.g. […]

Customer Journey Mapping for Strategic Planning

Strategic planning processes provide interesting insights into an organization’s core focus.  Typically, the process starts by looking at financial performance and transactional outcomes of a team, department, or entire organization.  Once past performance is carefully analyzed (“How did we do?”) the difficult task of forecasting comes next (“What should we do now?”), followed by target […]

Customer Journey Mapping for Strategic Planning