Technology, Program & Change Management
Our team of experienced consultants will work with you to develop and implement technology programs that are tailored to your specific needs. We understand that technology is only one piece of the puzzle, which is why we also focus on the people and processes that are impacted by the change.
Whether you need help with a single project or a full-scale transformation, HumanXP is here to help. Our Technology Program and Change Management services will help you achieve your business objectives while minimizing disruption to your operations.
- Portfolio, Program, and Project Management
- Organizational Change Management
- Executive, Program, and Crisis Communications
- Strategic Planning & Design Thinking Workshops
- Project Investment Governance
- Business Case Development
- Merger and Acquisition Support
- PMO Performance and Agile Coaching
- ERP Project and BPO Value Assurance
- Technology Adoption and Training
- Project Assessment & Recovery Services
- Technology Selection and Enterprise Architecture
Marketing & Sales Enablement
Our team of marketing and sales experts will work with you to develop a customized strategy that is tailored to your unique business needs. We use data-driven insights and innovative techniques to create compelling customer experiences that will drive engagement and conversions. From developing a comprehensive digital marketing plan to implementing a state-of-the-art CRM system, we’ll help you take your marketing and sales efforts to the next level.
- Sales and Marketing Process, Campaign Management, and Training
- Customer Segmentation, Persona, & Experience Design
- Customer Journey Mapping and Technology Impact Analysis
- Product & Service Design and Launch
- Digital Campaign Design, Copy, Distribution, and Automation
- Customer Inquiry, Lead, and Opportunity Management
- CRM Adoption and Effectiveness
- Web Strategy, SEO, and Marketing Integration
- Sales Targeting, Up-Selling, and Cross-Selling Strategy
- Product and Service Bundling Strategies
- Data-driven Strategic Account Planning
- Customer Analytics
- Customer, Product, and Services Master Data Management
Operational Excellence
Our team of experienced consultants will work with you to assess your current processes and identify areas for improvement. We use our expertise in process optimization and automation to help you streamline your operations and reduce costs. We’ll also work with you to design an operating model that is aligned with your business strategy and supports your long-term goals.
Whether you’re looking to improve productivity, reduce costs, or drive innovation, HumanXP can help. Contact us today to learn more about how our Operational Excellence services can help you achieve success.
- Operating Model Design and Implementation
- Organizational Design & Effectiveness
- Process Design, Measurement, and Automation
- Organizational Capability and Functional Maturity Improvement
- Technology Service and Product Performance Improvement
- Team Collaboration and Performance Improvement
- Performance Dashboard Development
- Performance Measurement, Reporting, and Analytics
- Metaverse & Virtual Reality Strategy
- Governance and Decision Frameworks
- Augmented Workforce
Customer Experience Transformation
The HumanXP's Customer Experience Transformation Model is designed to address critical customer impacting elements that unlock business performance. We start by mapping all customer-impacting touchpoints across silo'd functions, creating cross-functional customer engagement initiatives that drive measurable sales performance.
The crossroad of customer experiences (internal and external) and process design is the focus of our unique approach to advisory services. We take our clients into the next generation of customer experience-based strategy and growth.