Plan

Strategic Planning & Customer Journey Workshops

Executive Leadership CX Advisory​

Customer Segmentation, Persona, & Experience Design

Portfolio and Financial Management Strategies

Business Case Development

Operating Model Modernization and Business Architecture

Sales and Marketing Process, Campaign Management, and Training

Merger and Acquisition Support

ESG Strategy Development

 

Engage

Customer Engagement

Web Strategy, SEO, and Marketing Integration

Customer Inquiry, Lead, and Opportunity Management

Digital Engagement / User Experience Design

Employee Engagement, Experience, and Talent Management

Behavioral Change Management & Culture

Strategic and Crisis Communications

ESG Program Design

Klaxoon Collaboration Services

Perform

Process Design and Systems Adoption Strategy

Product Pricing Strategy and Quote Process Optimization

Sales Targeting, Up Selling, and Cross Selling Strategy

Product and Service Bundling

Data-driven Strategic Account Planning

Organizational Capability and Role Planning

Customer Analytics

ESG Performance Enablement

Technology

Technology Selection and Architecture Governance

Integrator and BPO Selections & Value Assurance

Program Management

Change Management

Customer, Product, and Services Master Data Management

Demand Management

Project Investment Governance

Process Design, Measurement, and Automation

Performance Dashboard Development

 

 

Customer Experience Transformation

The HumanXP's Customer Experience Transformation Model is designed to address critical customer impacting elements that unlock business performance.  We start by mapping all customer-impacting touchpoints across silo'd functions, creating cross-functional customer engagement initiatives that drive measurable sales performance.

Customer Experience Change Management Process Data

The crossroad of customer experiences (internal and external) and process design is the focus of our unique approach to advisory services.  We take our clients into the next generation of customer experience-based strategy and growth.