Plan

Customer Experience (CX) Strategy Planning

Executive Leadership CX Advisory

Sales and Marketing CX Planning

CX for Startups

CX Business Case Development

Sales Team CX Strategy Training

Design

Customer Journey Mapping Workshop

CX Alignment and Change Impact Assessment

Customer Segmentation & Persona Development

CX Business Architecture and Capability Mapping

Branding and Loyalty Value Management

Data-Driven Sales Planning

Build

Sales Performance Dashboard Development

CX Process Optimization

Customer and Product Master Data Governance

Digital Engagement / User Experience / Adoption

Customer Contact Strategy

Digital Marketing and Campaign Management Process

Customer Inquiry / Service Optimization

CRM Deployment Support and Adoption

Enhance

CX Portfolio Management

Customer Retention Program

Loyalty Management

Customer Experience Transformation

The HumanXP's Customer Experience Transformation Model is designed to address critical customer impacting elements that unlock business performance.  We start by mapping all customer-impacting touchpoints across silo'd functions, creating cross-functional customer engagement initiatives that drive measurable sales performance.

HXP CX Framework

The crossroad of customer experiences (internal and external) is the focus of our unique approach to marketing, sales, product development, data, and technology advisory services.  We take our clients into the next generation of customer experience-based strategy and growth.