Align On Customer Experience

Our customer experience-focused model drives natural alignment across internal organizations, enabling transparent customer metrics, aligning technology requirements to the highest impacted customer outcomes, and driving sales performance.  HumanXP works to ensure your teams are informedagilecollaborative, and data-driven so they can innovate and exceed your customer’s expectations.

Design With Customer Insights

Customer interaction with your business will create or destroy loyalty, directly impacting the bottom line.  Today’s buyers demand not only compelling products and services, but also incredible convenience and memorable interactions.  HumanXP will help your teams perform with relevant and accurate customer data and insights.

Build New Business Capabilities

Re-orienting strategic focus on customer experience outcomes can impact the design of teams, processes, collaboration, and performance measurement for product and service design, digital engagement, marketing, sales, and technology strategy.  HumanXP focuses on the entire business operating model to establish effective customer experience capabilities with measurable impact.

Aligning strategy, processes, and investments to drive Customer Experience (CX) based sales performance.

We unlock value by helping our clients develop the customer experience performance capabilities required to compete in the digital era.

Organizations must bridge the disconnect between silo’d functions by aligning processes, tools, investments, and resources to customer experience improvements and sales outcomes.

HumanXP’s unique ability to turn strategy into execution through cross-functional collaboration, process engineering, change management, and data-driven insights has helped startups, higher education, government and global commercial enterprises increase customer engagement, improve customer loyalty, and ensure internal adoption of technology and product investments.

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Recent Articles and Case Studies

CX Organizational Development

Customer Journey Mapping for Strategic Planning

Strategic planning processes provide interesting insights into an organization's core focus.  Typically, the process starts by looking at financial performance...
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CX

Case Study

Client Summary Client is a US-based Fortune 200 company, and leading global supplier of the components and equipment for the...
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CX

Preparing Your Organization for Technology Change

Technology Is Changing Us All We are occasionally reminded of an almost unrecognizable word that existed only fifteen years ago. ...
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CX

Customer Experience – Approach to CRM, Marketing, and Sales Strategy

The ability to drive revenue, increase margins, and reduce cost to serve, while still engaging, retaining, and growing customers, is...
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Organizational Development

ORGANIZATIONAL EFFECTIVENESS – Looking beyond technology adoption

Organizational Effectiveness begins during strategy development, long before the project budget and execution ownership is handed over to technical delivery...
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Culture

Linking Leadership, Trust, and Agility to Scale Digital Transformation

Leadership, data, speed, and company culture are intrinsically interlinked. Talent management practices, in particular, often create transparency gaps between management and...
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Organizational Development

Steve Jobs on Customer Experience

Steve Jobs is questioned on his decisions and explains how customer experience must be a core focus.
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Culture Digital

Why Legacy Industries Must Also Embrace Digital Culture

The purpose of many legacy industries is not to connect, but to extract, transport, protect, repair, or create.  They have...
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