Category: CX

What should we do with Generative AI? It’s elementary, Dear Data.

What should we do with Generative AI? It’s elementary, Dear Data.

It’s December 5th, 1988. As a 12-year-old, I stare intently into the screen of our 27-inch Sharp tube TV at an episode of Star Trek: The Next Generation. The scene unfolds with Lieutenant Commander Data, an android with brilliant artificial intelligence, instructing the ship’s computer to generate an original Sherlock Holmes-like story within the holodeck—a […]

Holistic Sales Enablement

Is Your Revenue Engine Running on Empty? Don’t Get Left Behind… Invest in a Holistic Sales Enablement Strategy to Drive Your Sales Performance.   Your sales team is your revenue engine… but do you have the right strategy, structure and tools in place to enable your salespeople to exceed their goals and drive your bottom line?   Companies […]

Holistic Sales Enablement

The Rise of Generative AI

These are exiting times. The announcement of the MS Teams and ChatGPT integration is a great controlled implementation of generative AI, but as these technologies begin to proliferate, I find myself spending a lot more time thinking about when and how they will begin to impact organizations. – Based on current processes, where could NLP […]

The Rise of Generative AI

Customer Journey Mapping for Strategic Planning

Strategic planning processes provide interesting insights into an organization’s core focus.  Typically, the process starts by looking at financial performance and transactional outcomes of a team, department, or entire organization.  Once past performance is carefully analyzed (“How did we do?”) the difficult task of forecasting comes next (“What should we do now?”), followed by target […]

Customer Journey Mapping for Strategic Planning