CX – HumanXP

What should we do with Generative AI? It’s elementary, Dear Data.

March 20, 2023

Consulting, Creative, Culture, CX, Digital, Organizational Development humanxp 0

It’s December 5th, 1988. As a 12-year-old, I stare intently into the screen of our 27-inch Sharp tube TV at an episode of Star Trek: The Next Generation. The scene unfolds with Lieutenant Commander Data, an android with brilliant artificial intelligence, instructing the ship’s computer to generate an original Sherlock Holmes-like story within the holodeck—a […]

Holistic Sales Enablement

March 13, 2023

CX, Organizational Development humanxp 0

Is Your Revenue Engine Running on Empty? Don’t Get Left Behind… Invest in a Holistic Sales Enablement Strategy to Drive Your Sales Performance. Your sales team is your revenue engine… but do you have the right strategy, structure and tools in place to enable your salespeople to exceed their goals and drive your bottom line? Companies […]

Generative AI Impact to Marketing and Sales

March 1, 2023

Consulting, Creative, Culture, CX, Digital, Organizational Development humanxp 0

Reaching 100 million users in only two months, ChatGPT is bringing AI back to the forefront of planning.

The Rise of Generative AI

February 26, 2023

Consulting, Creative, CX, Digital humanxp 0

These are exiting times. The announcement of the MS Teams and ChatGPT integration is a great controlled implementation of generative AI, but as these technologies begin to proliferate, I find myself spending a lot more time thinking about when and how they will begin to impact organizations. – Based on current processes, where could NLP […]

HumanXP Announces Gold Partnership With Klaxoon

January 25, 2022

Consulting, CX, Digital humanxp 0

Klaxoon has modernized the way we collaborate internally and with our clients. They are the clear leader in the ability to deliver a quality user experience that turns in person or remote workshops into engaging, interactive sessions

Customer Journey Mapping for Strategic Planning

June 24, 2021

CX, Organizational Development humanxp 0

Strategic planning processes provide interesting insights into an organization’s core focus. Typically, the process starts by looking at financial performance and transactional outcomes of a team, department, or entire organization. Once past performance is carefully analyzed (“How did we do?”) the difficult task of forecasting comes next (“What should we do now?”), followed by target […]

Customer Journey Mapping for Strategic Planning

Customer Experience – Approach to CRM, Marketing, and Sales Strategy

January 19, 2021

CX humanxp 0

The ability to drive revenue, increase margins, and reduce cost to serve, while still engaging, retaining, and growing customers, is the fundamental measure of success for organizations.

HumanXP

Category: CX