Category: CX

Piloting AI-Driven Natural Language Processing in Corporate Functions

Piloting AI-Driven Natural Language Processing in Corporate Functions

Introduction Organizations are embarking on groundbreaking journeys to pilot AI-driven Natural Language Processing (NLP) capabilities with hopes of harnessing scaling the reach and effectiveness. What are the best candidates for this technology in a corporate environment? Unlike previous predictive analytic implementations, NLP capabilities are usually focused on content creation. To identify the most suitable use […]

How CIO’s Can Unleash the Power of AI in Enterprise Digital Transformation

As CIOs navigate the ever-evolving landscape of digital transformation, harnessing the power of AI becomes paramount. Building upon previous insights, this strategic action plan provides CIOs with a roadmap to leverage AI effectively and drive organizational success. 1. Embrace AI as a Strategic Imperative Recognize AI as a transformative force that can revolutionize your organization. […]

How CIO’s Can Unleash the Power of AI in Enterprise Digital Transformation
What should we do with Generative AI? It’s elementary, Dear Data.

What should we do with Generative AI? It’s elementary, Dear Data.

It’s December 5th, 1988. As a 12-year-old, I stare intently into the screen of our 27-inch Sharp tube TV at an episode of Star Trek: The Next Generation. The scene unfolds with Lieutenant Commander Data, an android with brilliant artificial intelligence, instructing the ship’s computer to generate an original Sherlock Holmes-like story within the holodeck—a […]

Holistic Sales Enablement

Is Your Revenue Engine Running on Empty? Don’t Get Left Behind… Invest in a Holistic Sales Enablement Strategy to Drive Your Sales Performance.   Your sales team is your revenue engine… but do you have the right strategy, structure and tools in place to enable your salespeople to exceed their goals and drive your bottom line?   Companies […]

Holistic Sales Enablement

The Rise of Generative AI

These are exiting times. The announcement of the MS Teams and ChatGPT integration is a great controlled implementation of generative AI, but as these technologies begin to proliferate, I find myself spending a lot more time thinking about when and how they will begin to impact organizations. – Based on current processes, where could NLP […]

The Rise of Generative AI

Customer Journey Mapping for Strategic Planning

Strategic planning processes provide interesting insights into an organization’s core focus.  Typically, the process starts by looking at financial performance and transactional outcomes of a team, department, or entire organization.  Once past performance is carefully analyzed (“How did we do?”) the difficult task of forecasting comes next (“What should we do now?”), followed by target […]

Customer Journey Mapping for Strategic Planning